Effective Voice Collaboration, How to Evaluate and Select a Headset?

As we understand that making the virtual experience during any call (Voice or video) to be as close to the real in-person experience as possible, the efficiency and effectiveness of both the video collaboration and the Voice collaboration become very important.

From the perspective of voice collaboration and communication, it is very important that the audio system should be designed and manufactured such that it facilitates a good quality call overall and not merely focused on better voice transmission.

In this context, headsets make work and life easier. On one hand, they free up the hands so the users are free to note down important points or use the hands for better expressions or are free to compute while talking; on the other hand, their advanced voice filters make the sound sharper and clearer in calls and video meetings.

Purchasing a headset poses a challenge to the user to identify, evaluate and select a suitable headset.  With a huge number of headset brands in the market, it is really difficult to filter out headsets for initial consideration and then for a detailed evaluation to converge to a single choice.

Voice collaboration using headset being a technical and a technology matter, it is really important for the user to understand his/her application area and the respective technical and functional requirements before making a purchase like application for computers, mobile device, etc.  OR in-ear, on-ear, over-ear preferences  OR type of connector, etc…

Headset Segmentation

In this regard the following classification, based on features and functions, and technical specifications will be helpful for the users to evaluate and select a Headset for voice Collaboration:

Application Area
– Computer
– Mobile Devices
– Multi-Device
– Business
– Education

– In-ear
– On-ear
– Over-ear

– Wired Headset
– Wireless Headset

– 3.5 mm
– Dual 3.5 mm
– Bluetooth
– 2.4 GHz (Wireless)

Certified Compatibility
– Skype for Business
– Microsoft Teams
– Cisco WebEx
– Zoom
Style and Fit
– Stereo Headset
– Mono Headset
– Adjustable headband
– Padded Headband
– Right-sided Microphone
– Left-sided Microphone
– Rotatable Microphone
– Foam ear pads
– Leatherette ear pads
– Foldable
– On-ear Controls
– In-line Controls

Special Features
– Active Noise Cancellation (ANC)
– Noise Cancellation Microphone
– Qi wireless charging
– Special Apps ( eg. Logi Tune App)

Users looking for Voice collaboration using headsets can select the desired specifications of headsets from the above list to devise a priority list (high weightage to desired factors) of features intended in the headset. This evaluation criterion will help the users to filter in the desired headset brands and models and facilitate efficient decision-making by effectively moving from the awareness set to the consideration set to the choice set to a final decision.

Users can also refer to the following section to enhance understanding of certain basic functionalities/advanced features related to voice collaboration in general and headset quality in particular.

Wired Headsets


Wired headsets can feature one of two ways to connect, via a USB-A cable or a 3.5 mm jack. These headsets are compatible with most operating systems, providing easy plug-and-play solutions for calls, video meetings, webinars, online training, or even gaming. With some models, simple in-line controls located on the cord or ear cup let you easily adjust volume, mute calls, and more without disruption. You can also adjust sound settings with the on-screen volume controls accessible via your computer, laptop, tablet, or smartphone. You can review and evaluate wired headsets available in the market based on the features and specifications offered by the manufacturers.

Wireless Headsets

Voice Collaboration using Wireless Headset

Wireless headsets connect via Bluetooth or a USB-A receiver. These headsets generally offer all the features of their wired counterparts along with the freedom to get up, stretch, and move around while still using your headset. Use your wireless headset to take phone calls, join and initiate video meetings, and listen to music. Even without the cord, you can still adjust volume, mute calls, and make music selections. Simple on-ear controls make this possible.

The added freedom is helpful not just for people who work in a busy office setting. It’s also useful for working at home. Working hands-free opens up the ability to make coffee, let the cat out, and perform any number of home or work-related tasks while staying on the line. You can review and evaluate wireless headsets available in the market based on the features and specifications offered by the manufacturers.

Noise Cancelling Microphone

The microphone is an important part of the headset experience—it’s how people on calls or in meetings hear you. A noise-canceling mic works to reduce background noise, so you come through loud and clear. This is possible through microphone technology as well as software, some of which can even improve the quality of your voice collaboration while eliminating any pops or hisses. If you work in a busy office and have to take calls at your desk, this feature could be a real lifesaver.

Active Noise Cancellation

Active noise cancellation (ANC) reduces ambient sounds around you—like fans and air conditioning—so you can hear your calls and focus without distraction. This is possible through a variety of mic technologies and software algorithms that cancel noise. This allows you to continue working without having to turn up the volume or change your environment. It makes your work life easier.

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